Responsible Gaming
Play Within Your Limits
bac99 is committed to providing a safe, fair, and enjoyable gaming environment for every player across Bangladesh. Our responsible gaming tools, self-assessment resources, and 24/7 English-language support team are here to help you stay in control of your play at all times.
Gaming Should Be Fun, Not a Problem
At bac99, we believe that online gaming and sports betting should be an enjoyable form of entertainment — not a source of financial stress or personal hardship. For the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other cities in Bangladesh, bac99 is exactly that: a fun, exciting platform to engage with casino games, live cricket betting markets, and world-class slot titles.
We also recognise that for a small number of individuals, gambling can become a problem. Responsible gaming is therefore not an afterthought at bac99 — it is a core part of how we operate. We have built a suite of practical tools into the platform that give you real control over your spending, your time, and your activity. We ask every player to use these tools proactively and to reach out to our support team the moment any concern arises.
This page explains the responsible gaming tools available on bac99, provides guidance on recognising problematic gambling behaviour, and tells you exactly how to access help — quickly and confidentially.
Deposit Limits
Set daily, weekly, or monthly deposit caps in Bangladeshi Taka (৳) directly from your account settings. Once a limit is set, it takes effect immediately and cannot be raised without a cooling-off period.
Spend Tracking
Your account dashboard shows a real-time summary of net deposits, wagers, and session history. Reviewing this data regularly helps you stay aware of how much time and money you are spending on the platform.
Session Time Limits
Set a maximum session length. bac99 will notify you when your session approaches your chosen limit, and optionally log you out automatically when the limit is reached.
Reality Checks
Enable on-screen reminders that appear at regular intervals during play, showing you how long you have been active and your net position for that session. A quick pause to reflect makes a real difference.
Full Suite of Responsible Gaming Tools
Every bac99 account comes with access to these tools at no charge. You can activate, adjust, or escalate any measure by contacting our support team at any time.
Deposit Limits
Prevent overspending by capping how much you can deposit within a set time frame. You may choose from:
- Daily deposit limit (resets at midnight BST)
- Weekly deposit limit (resets Monday midnight BST)
- Monthly deposit limit (resets on the 1st of each month)
Reducing a deposit limit takes effect immediately. Increasing a limit requires a 72-hour cooling-off period before the change is applied, giving you time to reconsider.
Loss Limits
Set a ceiling on how much you are willing to lose within a defined period. Once your net loss reaches the limit you have set, bac99 will prevent further wagering until the period resets. Available for:
- Daily loss limit
- Weekly loss limit
- Monthly loss limit
Loss limits apply across all game verticals — slots, live casino, sports betting, and crash games — so you have one unified control point regardless of how you play.
Wager Limits
Cap your total wager amount over a day, week, or month. This is particularly useful for players who prefer to spread their entertainment budget across many small bets — for example, ৳20 stakes on cricket matches — rather than tracking loss only.
- Applies to all bet types: sports, casino, live dealer
- Separate from deposit limits — both can be active simultaneously
- Immediate effect when reducing; 72-hour delay when increasing
Time-Out (Short Break)
Take a short break from gaming without permanently closing your account. A time-out locks your account from all wagering activity for a period you choose:
- 24 hours
- 3 days
- 7 days
- 30 days
During a time-out, you cannot deposit, place bets, or access any gaming features. Pending withdrawals will still be processed. To activate a time-out, contact support at [email protected].
Self-Exclusion
If you feel that gambling is having a serious negative impact on your life, self-exclusion allows you to close your bac99 account for an extended period. Options include:
- 6 months
- 12 months
- 3 years
- 5 years
- Permanent exclusion
Self-exclusion is enforced immediately upon request. During the exclusion period, re-registration attempts will be refused. We take self-exclusion requests very seriously and process them without delay.
Account Closure
You may request permanent closure of your bac99 account at any time. Permanent closures can be requested for responsible gaming reasons or for any personal reason. Upon closure:
- All remaining balance will be returned to your verified withdrawal method (bKash, Nagad, Rocket, or Upay)
- Your personal data will be retained only as required by our compliance obligations
- Marketing communications will be stopped immediately
To request account closure, contact [email protected] with the subject line "Account Closure Request".
How to Activate Responsible Gaming Tools
Setting up limits and protections on your bac99 account takes less than two minutes. Follow the steps below or contact our support team who will guide you through the process in English, 24 hours a day, 7 days a week including Eid, BPL season, and all public holidays.
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01
Log In to Your Account
Visit bac99.io and log in using your registered username and password. If you have forgotten your credentials, use the password reset option on the login page.
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02
Go to Account Settings
Click on your account avatar or username in the top-right corner of the screen, then select "Account Settings" from the dropdown menu.
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03
Select Responsible Gaming
From the account settings menu, click the "Responsible Gaming" tab. This section contains all available limit and protection tools in one place.
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04
Choose and Set Your Limit
Select the tool you wish to activate — deposit limit, loss limit, session time, reality check, time-out, or self-exclusion. Enter your preferred value or duration and confirm your selection.
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05
Confirm via Email
For certain tools such as self-exclusion and account closure, bac99 will send a confirmation email to your registered address. Click the confirmation link to finalise the action. This step ensures that no one else can place a self-exclusion on your account without your knowledge.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise from the inside. The following warning signs may indicate that gambling is no longer a form of entertainment and has become a harmful habit. If you recognise several of these in yourself or someone you care about, please reach out for help immediately.
Chasing Losses: Continuing to gamble in an attempt to win back money you have already lost, often resulting in even larger losses than originally incurred.
Gambling Beyond Your Means: Depositing or wagering money that was set aside for essential expenses such as rent, food, utilities, or family needs.
Inability to Stop: Feeling unable to stop gambling even when you want to, or repeatedly breaking promises to yourself or others about limiting your play.
Neglecting Responsibilities: Missing work, skipping family or social obligations, or neglecting daily responsibilities in order to spend more time gambling.
Borrowing Money to Gamble: Taking loans, using credit, or borrowing from friends and family specifically to fund gambling activity.
Mood Swings Around Gambling: Feeling anxious, irritable, or depressed when not gambling, or using gambling as a way to escape stress, negative emotions, or personal problems.
Hiding Gambling Activity: Lying to family members, friends, or colleagues about the amount of time or money spent on gambling platforms.
Escalating Stakes: Consistently needing to bet larger amounts to feel the same level of excitement or thrill that smaller bets previously provided.
How Is Your Relationship With Gambling?
Answer the following questions honestly. This is not a diagnostic tool, but it is a useful starting point for reflection. If you answer "yes" to three or more questions, we strongly encourage you to contact our support team or consider activating a time-out or self-exclusion.
Responsible Gaming Self-Check
Answer honestly — your responses are not stored or shared with bac99.
Have you ever deposited or wagered more money than you originally planned to in a single session on bac99 or any other gambling platform?
Have you ever gambled with money that was allocated for essential expenses such as food, rent, utilities, or family needs?
Have you ever felt the need to return to gambling the day after a loss in order to try to win back what you lost?
Have you ever lied to a family member, friend, or employer about the amount of time or money you spend gambling?
Do you find yourself thinking about gambling frequently when you are not actively playing — for example, planning your next session or calculating potential winnings?
Have you ever borrowed money, sold personal items, or used credit to fund gambling activity?
Have you noticed that you need to place larger bets than before to feel the same level of excitement or engagement?
Has gambling ever caused you significant stress, anxiety, relationship difficulties, or problems at work or school?
You Are Not Alone
If gambling is causing you distress, financial difficulty, or harm to your relationships, please reach out. Our support team is available 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, Victory Day (December 16), Independence Day (March 26), and all other public holidays in Bangladesh.
You do not need to be in crisis to contact us. Even if you simply want to talk through your options or have a limit applied to your account, our team is here to help — confidentially and without judgment.
Contact bac99 Support
Our English-language support team serves players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions of Bangladesh. Response times for responsible gaming requests are prioritised above all other support queries.
Parental Controls & Underage Protection
bac99 maintains a strict 21+ age policy. Our registration process requires players to submit valid government-issued identification, and our KYC team verifies every new account before full access is granted. We will not process any deposits or allow any wagering on an account that has not passed age verification.
If you share a device with younger family members and are concerned about unauthorised access to gambling platforms, we recommend using the parental control features built into Android and iOS devices, as well as those offered by major internet service providers operating in Bangladesh.
We will never market to players who have self-excluded
We apply responsible gaming limits without requiring justification
We train all support staff to handle sensitive disclosures with care
We refuse service to anyone who appears to be gambling compulsively
We perform mandatory age verification on every new account
We do not offer credit or allow players to gamble on borrowed funds
Ready to Enjoy bac99 Safely?
Set your limits, stay in control, and explore everything bac99 has to offer — from cricket betting to live casino and 500+ slot titles — all within a budget that works for you.
21+ Only — Please gamble responsibly